Internal Mystery Shop Report.
The perfect tool to improve sales training and secure potential clients.
Improve quality assurance and create a consistent customer journey.
Results can identify opportunities to restructure training initiatives.
Real Value At An Affordable Price.
Do you know how your team really interacts with customers?
Do they promote your home care business in a way to secure new clients and build advocates for your company?
Are you losing potential business due to inadequate processes?
A telephonic mystery shop.
An online mystery shop.
A detailed report.
AND a 1 hour exit call with an expert.
Your investment includes 1 hour with an expert to discuss the findings and provide you with value driven insights. Use the data contained in the report to create new growth strategies and learn about national trends from our expert analysts.
Ethics Are Everything.
So... there are a few things that are super important.
We can not disclose the identity of the participant.
Disciplinary action should not be taken solely on the basis of mystery shopping results.
The objective of a mystery shopping project should be to provide management information on processes and/or quality of service, in order to aid re-training plans and improvements in service. The objective is to increase customer satisfaction, advocacy and loyalty.
All work must be conducted within the law (social, tax, data protection etc.) of the country where the work is being conducted, regardless of the country of origin of the agency.
If bonus programs are to be based, wholly or partly, on mystery shopping results this must be made clear to the staff.